![Paul Pember](https://paulpember.com/wp-content/uploads/2021/04/IMG_1109-e1617451034513-769x1024.png)
Hi there, thanks for taking the time to visit me (virtually!).
I regularly write content on my thoughts, ideas and experiences on all things customer experience and leadership.
All of my content will be inviting conversation - so don't be shy, feel free to leave comments. If you'd like my future blog posts direct to your inbox then subscribe here.
p.s I've recently launched a new 'high performance' leadership mentoring programme - check out my 'mentoring' page for more information.
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7 Drivers of Employee Engagement
3 November 2021
![](https://paulpember.com/wp-content/uploads/2021/10/good-customer-service-300x160.jpg)
What Are the Best Call Evaluation Criteria?
19 October 2021
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Going From Induction to Onboarding
19 October 2021
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9 Traits of High-Performing Team Leaders
19 October 2021
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What is high performance?
12 April 2021