About me...

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The Award-Winning Contact Centre Magazine!

  • Led customer service & customer experience teams in four organisations across three sectors
  • Reviewed 1,000+ CV’s & supporting statements
  • Recruited over 50+ people
  • Led teams of 30 to 200 people
  • First management role aged 22 & first ‘Head of Customer Experience’ role aged 27
  • Mentored 9 people – from Team Leaders to Service Managers to Heads of Service
  • Had 16 jobs – including working on a chicken farm, painting lighthouses in Guernsey and a waiter at two Oxford University colleges
  • Ran the 2012 London Marathon for Cancer Research UK
  • Live by Hampstead Heath and have a little Maltese called Bella
  • Freelance customer service writer for callcentrehelper.com

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